Frequently asked questions

Quick answers to the questions we hear most. Can’t find what you need? Contact us — we reply within one business day.

Orders

Do I need an account to order?

No. You can check out as a guest. Creating an account lets you track orders and save your details for next time.

Can I change or cancel my order?

Email us as soon as possible at info@sibzi.com. If your order hasn’t shipped yet, we’ll do our best to update or cancel it.

Shipping

How long does delivery take?

Orders are dispatched from Melbourne within 1–2 business days. Delivery then depends on the method you choose at checkout — see Shipping & Delivery for details.

Is there free shipping?

Yes — free standard shipping is available once your cart passes the threshold shown at checkout.

Products

Are your lashes suitable for professional use?

Absolutely. Our lashes, adhesives and tools are chosen for professional lash artists, and everything is stocked for salon-grade results.

How should I store adhesives?

Keep adhesives sealed, upright and at room temperature away from direct sunlight. Replace an opened adhesive after 4–6 weeks for best retention.

Returns

What’s your return policy?

Unopened items in original condition can be returned within 30 days. For hygiene reasons, opened lashes and adhesives can’t be returned. Full details on the Returns page.